Data deletion

Under the GDPR and the Meta Platform Terms, you have the right to request deletion of your personal data from Avenos at any time. This page explains how.

1. Who can request deletion

• Business owners (Avenos customers)
• End clients whose messages and appointments were handled through a business that uses Avenos

2. Automatic Meta request (Instagram)

This route is for business owners who connected their Instagram account to Avenos and want to revoke that connection. If you are a client who messaged a salon on Instagram or WhatsApp, Avenos does not appear in your Meta settings - request deletion by email (point 3) or directly from the business.

1. Open Facebook or Instagram, then Settings, then Apps and Websites, then Active
2. Find Avenos, then click Remove
3. Meta notifies us automatically - there is nothing else for you to do
4. We process the request automatically, as a rule immediately on receipt; the statutory limit is 30 days. We delete the data tied to your Instagram account. Meta does not pass on a phone number with this request, so for WhatsApp data send an email request as well

3. Deleting your account yourself (business owners)

If you own an Avenos account you can delete the whole thing yourself, without waiting: in the app open Account (the menu with your name, bottom left), then Delete account. Deletion is immediate and irreversible - it removes all your salons, conversations, clients and appointments, and your sign-in account. Invoices already issued are archived before deletion (a statutory obligation to retain accounting records - see point 6).

3a. Deletion by email request

For everything else (you are not connected through Meta, you do not own the account, or you want a partial deletion), send an email to:

Email: support@avenos.ai
Subject: Data deletion request

In the email, tell us:

• your name and the email address tied to the Avenos account
• if you are an end client: your Instagram or WhatsApp username or phone number, and the name of the business you were messaging
• the scope of the deletion (everything / a given period / a given business)

4. What gets deleted

A full deletion removes:

• all message content (Instagram DM, WhatsApp, conversation history)
• appointment data and booking history
• the client's name, phone numbers and contact details
• access tokens for connected integrations (encrypted in the database)
• analytics data tied to your account

With an automatic Meta request (point 2), messages, conversations and appointments are deleted immediately on receipt, and the client's personal data is removed from our records; a deletion confirmation stays available for 30 days.

Appointments we wrote into your Google Calendar remain there after the connection is revoked - we no longer have access to them. If you want them removed, delete them yourself in Google Calendar.

5. How long it takes

We acknowledge your request by the next working day at the latest, and complete the deletion within 30 days, in line with GDPR article 12(3). For more complex requests that period can be extended by a further two months, with written notice.

6. Exceptions (a legal basis that requires retention)

Some data may be retained after a deletion request where the law requires it:

• accounting and tax records of services charged (under the Accounting Act of the Republic of Serbia, retained for 10 years)
• data needed to defend against legal claims or to enforce a contract
• anonymised aggregate analytics that no longer allow identification (these remain, but without personal data)

7. Complaints

If you believe we handled your deletion request inadequately, you have the right to lodge a complaint with the competent data protection authority:

Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia
www.poverenik.rs

8. Contact

Data controller: PROZONE AI DOO
Registered address: Novo Selo 3, 75, 21208 Sremska Kamenica, Srbija
Tax number (PIB): 115321246  ·  Company number: 22141694
Email: support@avenos.ai
Full company details: Contact.