Common questions

Connecting the accounts takes a few minutes: an Instagram Business profile, a WhatsApp Business number and Google Calendar. Avenos reads your services, prices and durations off your website - or you paste a price list - and you just check them. If Meta asks for extra business verification, that part can take longer, and we help you through it.

Yes. Personal profiles do not allow it - you need a professional account (Business or Creator). Switching is free and does not change how your profile looks. We help you with it if you want.

Yes - Avenos does not need a website. Paste your price list as plain text and the AI tidies it up (services, prices, durations, all laid out for you to check), or start from a ready-made template for your kind of business and just change the prices. Either way it takes a couple of minutes.

No. Start with Instagram - it connects in a couple of minutes and everything works without WhatsApp. Add the WhatsApp module later when you need it, on any plan. You can connect a new number or keep your existing one - we walk you through it inside the platform when you connect.

You do not have to migrate clients up front - the AI opens a record the moment someone writes to you, and keeps their appointment history from the first booking. Services and prices come from your website or your price list. If you have a large database and want us to move it, write to support@avenos.ai and we will sort it out.

Avenos uses the information you give it: services, prices, opening hours, rules and answers to common questions. The more precise your data, the more reliable the answers. For extra control, switch on Manual mode - Avenos drafts the reply and you check it before it goes out. The trial exists so you can read every reply and judge it before you pay.

In "Manual" mode the AI drafts a reply that you read, edit if needed, then send - nothing goes out without you. In "Automatic" mode the AI answers on its own and hands anything it does not understand to you, with an alert on Telegram. If a wrong reply has already gone out, open the conversation and hit "Take over": you write from then on, and the AI stays quiet until you hand it back. Every message is kept, so what was said stays visible.

The tone is set to your style: you pick the personality and the form of address in Instructions, and the AI writes naturally - it copes with abbreviations and informal messaging. If you want full control, switch on Manual mode: the AI drafts, you review and send. No message has to go out without you.

Avenos replies in whatever language your client writes in - if someone writes in English, German or Russian, the whole reply comes back in that language. It handles both Latin and Cyrillic script, abbreviations and the informal way people actually message. That is included on every plan.

Yes, on every plan. You pick the personality and tone (relaxed, warm and professional, or premium and formal), you list the topics the AI must not answer itself but hand straight to you (complaints or package pricing, say), and you set its booking behaviour - whether it offers same-day slots, whether it suggests an add-on service, whether it mentions a patch test.

Before it offers a slot, Avenos checks what is already booked in the connected Google Calendar. Appointments made through Avenos - new, moved and cancelled - are written and updated in the calendar automatically. If you add a new commitment to Google Calendar by hand, Avenos takes it into account at the next booking. If you move an Avenos appointment directly in Google Calendar, make the same change in Avenos too - reminders go out on the Avenos time.

The AI handles it: it checks what is newly free, offers an alternative and updates the calendar. Clients can also just reply to the reminder - the AI understands confirmations, reschedules and cancellations. A freed-up slot becomes available to the next person who asks straight away.

Yes. Every team member has their own schedule, services and working hours. A client can pick a person, or the AI offers whoever is free. Starter covers up to 2 team members, Pro and Max up to 6; for bigger teams write to support@avenos.ai.

Put the block in Google Calendar as an event with an exact time (13:00-14:00, for example) and the AI respects it. One thing to know: all-day events do not count as busy, so for holiday switch those days off in your working hours instead.

The first 7 days are free, with no card - the trial starts the moment you create your account, and billing only begins when you pick a plan. During the trial a trial allowance applies: up to 20 AI conversations and 50 WhatsApp messages. Starter is 50 €/mo (200 AI conversations, up to 2 team members). Pro is 150 €/mo (600 conversations, up to 6 team members, the most popular). Max is 450 €/mo (2,000 conversations, up to 6 team members). The WhatsApp module can be added to any plan: 49 €/mo for 800 messages, 99 €/mo for 2,000 or 299 €/mo for 6,000 - the bundle covers everything Avenos sends on WhatsApp (AI replies, reminders, confirmations, birthday messages). An average conversation spends about 5 messages, so that is roughly 160, 400 or 1,200 conversations a month. Instagram conversations do not spend messages from the bundle. Prices are in euros and charged in euros; payments are handled by Paddle, our authorized reseller, which also calculates tax if it applies in your country. For larger needs write to support@avenos.ai. Full details on the Pricing page.

No. The trial starts the moment you create your account and runs 7 days with no card; the assistant answers clients as soon as you connect Instagram. You enter a card only when you pick a plan - it is charged right away, and the full plan applies from that day. If you never pick one, the assistant stops answering after the trial and nothing is charged; everything you set up stays saved.

You cancel with one click inside the app. No contract, no exit fees - the trial is free and card-less, so there is nothing to cancel there. The service runs to the end of the period you paid for, and then the account stays read-only for another 90 days: you can log in and take your data out, but the AI does not reply and automated messages are not sent. Each client's data (profile, appointments, conversations) downloads from their record as a CSV file, which opens in Excel.

Yes. The invoice is issued by Paddle, our authorized reseller, and emailed to you after every charge. You can also download every invoice from the Paddle portal, which you reach from the app under Settings, then Subscription. You enter your company details (name, tax number) at the Paddle checkout and they appear on the invoice.

It is. Avenos connects only through the official Meta API - we never ask for and never see your password, you grant access on Instagram's own page, and you can revoke it with one click. It does not break Instagram's rules, because this is the official way Meta lets business tools answer messages.

We process it under data protection law. Traffic is encrypted and database backups are stored encrypted. Part of the processing is done by our partners (AI models, hosting, backups) - the full list is on the Privacy page. A client can request deletion through Avenos directly.

No. Message content is not used to train models - that is a contractual obligation on our AI suppliers. Messages are processed only to generate a reply.

Yes, with one click. The right to erasure is built in. You can delete individual conversations, individual clients, or all your data after cancelling.