Delivery of the service

1. What is delivered

Access to the Avenos platform within the plan you choose: AI replies to Instagram and WhatsApp messages, appointment booking and Google Calendar sync, automated messages (reminders, confirmations, follow-ups) and a dashboard covering conversations, appointments and analytics. What each plan includes is set out on the Pricing page.

2. How and when it is delivered

Delivery is electronic and immediate. Access is activated straight away - the trial starts when you register your account, with no card, and a paid plan applies as soon as a payment succeeds. There is nothing to ship, so there is nothing to wait for.

Paddle, our authorized reseller, emails your payment confirmation and invoice after every charge. You can also download every invoice from the Paddle customer portal, which you reach from inside the app (Settings, then Subscription).

3. Delivery costs and limitations

There are no delivery costs. The price of your plan - plus the WhatsApp module, if you add it - is the only amount you pay us. If tax applies to the service in your country, Paddle shows it and adds it before you confirm payment. There are no customs or transport limitations, because nothing is shipped. The WhatsApp messages Avenos sends (AI replies, reminders, confirmations, birthday messages) are covered by the monthly message bundle of the WhatsApp module - with no per-message surcharge and no separate Meta billing account.

The service is charged in euros (EUR). If your card is issued in another currency, your bank converts at its own rate. The platform is reachable over the internet from any location.

4. Availability

We aim to keep the platform available around the clock. Planned maintenance is kept to a minimum and carried out at night, and we email you about any longer interruption. The service also depends on third parties (Meta / Instagram and WhatsApp, Google Calendar, AI model providers) - an outage on their side can temporarily affect how it works.

5. Trial period

The trial runs for 7 days and starts when you register your account, with no payment card; nothing is charged during it. Throughout the trial the service is delivered within the trial allowance: up to 20 AI conversations on Instagram and 50 WhatsApp messages. The full monthly allowance of the plan you choose on the Pricing page starts when you buy it: the purchase is charged right away and ends the trial.

6. When delivery ends

After you cancel, the service runs to the end of the period you have already paid for. The account then stays read-only for another 90 days - you can view and download your data, but the AI does not reply and automated messages are not sent. Once those 90 days pass the account is no longer accessible; to have your data deleted, email us as described in the Privacy Policy. Cancellation and refund conditions are set out on the Refunds page.

7. Contact

PROZONE AI DOO · support@avenos.ai
Full company details: Contact.